New clients call or text at 919-647-4600 or email at Info@Wakecounseling.com to schedule an appointment.

Online Therapy - Video Counseling

Wake Counseling is excited to offer Online Therapy services throughout the state of North Carolina & Internationally, using HIPAA compliant telemedicine software. It is a secure & simple program that allows our licensed therapy staff to provide confidential counseling sessions with clients all over NC.

What is Online Therapy (usually referred as Teletherapy by professionals & health insurances)?

Online Therapy is a form of therapy or counseling facilitated through live-video chat instead of a traditional in-office setting. It is same quality of care as in-person session and will be private & confidential.

Through online therapy you can work on relationship issues, anxiety, depression, trauma, and to get support for many other concerns to brainstorm solution for your problem. Our safe & secure client portal allows multi-participant in a session for couples and family member(s) who may not be in same location. Online therapy works great for children and teens as they are very comfortable and familiar with using technology. You can utilize online therapy during personal or family illness. Especially considering current public health concerns with virus spreads that may require limited public contact for your health and well-being.

What are the benefits of Online Therapy?

Online Counseling allows clients to schedule at their convenience, even if you’re traveling within North Carolina. You will have access to an experienced counselor even if you don’t have transportation to make it the office. There will not be any need to drive to and from your appointment. Most importantly, no stress about traffic or trying to find parking. No stress over finding baby sitter if you have young children. You don’t have to sit in a waiting room with other people. It is as confidential as seeing a therapist in-person or in-office.

What are the limitations?

You must be residing in the state of North Carolina. Our therapist cannot provide therapy for individuals and families living out-of-state. You must have the privacy during the online therapy session (private room, where others are not intruding on your conversation).

Who can benefit from Online/Video Counseling?

Anyone living in the state of North Carolina can utilize Online Therapy. This technology makes it possible for individuals living at a greater distance receive the mental health and couples counseling services that otherwise will be very difficult due to time or transportation limitations. Our safe & secure client portal allows multi-participant in a session for couples and family member(s) who may not be in same location.

How do I know if Online Therapy is right for me?

If you’re uncomfortable with using technology or the idea of online therapy, you can request a free 10-15 minute tryout session. You can also evaluate after initial online therapy visit to see if online therapy is right for you. Most people find online therapy to be quite easy and convenient after their first session as it helps overcome uncomfortableness or any fear of technology. You will be amazed how easy is it to access therapy services in a click!

How do I schedule Online Therapy?

You can click on ‘Client Portal’ on our website to schedule online or call our office at (919) 647-4600 ext. 1 to speak with our office assistant to set up an appointment by mentioning ‘Online Therapy’ option. If unsure which therapist to choose, please review our therapist’s profile or our office assistant can help you connect with a therapist who might be a good fit your needs.

What do I need for Online Therapy?

To have a successful Online/Video Session, you will need the following:

A computer (laptop or desktop), Smartphone or Tablet device
An integrated or external microphone
An integrated or external camera
An internet connection that is at least 10mbps. (we recommend running Pre-call Test to check your internet connection: https://tokbox.com/developer/tools/precall/)
Privacy: if you don’t have a private space to do online therapy, some of our clients do session while sitting in their car, patio, small room where they can lock the door, etc.

How much does it cost?

Please check with your insurance by calling the customer service for Mental Health services if ‘Teletherapy’ or ‘Online Therapy’ is covered. You may only need to pay your copay or deductible depending on your individual health care plan. For private pay, our initial evaluation session will be $170, follow-up 45-minute session will be $105 and 60-minute session is $140.